WARRANTY CONDITIONS

The warranty period starts from the delivery date of the goods and 2 years. All parts of the goods are covered by the warranty of our company. The repair time of the goods is a maximum of 20 working days. This period starts from the date of notification to one of the vendor, dealer, agent, representative, importer or manufacturer of the goods in the case of a service station in case of a malfunction of the goods. In case of failure of the goods to be repaired within 10 working days, the manufacturer-importer or the importer has to allocate another goods of similar nature to the consumer’s use until the repair of the goods is completed.

• In case of malfunction of the goods within the warranty period due to both material and workmanship and installation errors, the labor cost, the changed part price or any other name will be repaired without any charge.
• Although the consumer uses the right to repair;
• Within one year from the date of delivery to the consumer, within the specified warranty period; more than four repetitions of the same fault or more than six occurrences of different faults or more than six of the total of different faults within the specified warranty period, as well as the failure of these malfunctions to be unable to benefit from the goods,
• Exceeding the maximum time required for repair
• In the event that a service station is not available to the company’s service station, it may be determined by the seller, dealer, agent, representative, importer or manufacturer of the company to determine that it is not possible to repair the failure by the report to be issued by the producer, in case of any demand for free replacement, refund or reduction of the price of the product.
• Malfunctions arising from the use of the product in contravention of the instructions contained in the operating manual are not covered by the warranty.
• For problems related to the Warranty Certificate, the General Directorate of Consumer Protection and Market Surveillance of the Ministry of Customs and Trade can be contacted. Br> The life of this product is 10 years.

PRODUCT WARRANTY EXTENT CONDITIONS

• For the use of the product contrary to the
• If the warranty certificate is tampered with
• Installation or repair of a person other than Ventino authorized service personnel
• Documents without a Ventino authorized service approval are void and the device which is not installed by the authorized service is accepted as non-warranty.
• Improper electrical installation of the device, voltage and voltage regulator operation or mains failure
• Fractures, scratches and damages that may occur after the delivery of the product to the consumer (transport crash reduction, etc.).
• In case the service is requested, the consumer is obliged to submit the purchase invoice or warranty certificate of the product. The product can be excluded from warranty if it cannot be submitted.
• Here, Ventino invoice, warranty certificate or service installation plug is enough to present one of these three documents.